challenge
We were a small three man team with a great idea to revolutionize the way people use help desk software. In order to get there we needed funding and customers yesterday.
solution
We built surveys, interviewed customers, and spent many a day in front of whiteboards. Collaborating remotely and at times in person we took our research and built out wireframes with the core functionality. As quickly as possible, clickable HTML/CSS prototypes with faux data were put together for nearly the entire application. We then used the prototype to validate our assumptions and garner interest. The prototype was critical in building the application in ruby on rails in a matter of 6 months!
responsibilities
use surveys • user flows • wireframes • user testing • prototyping
Featured
“The team at powderDesk continues to impress us with their dedication to fluid design and their attention to detail. The value they place on building relationships is something we especially appreciate.”
“I’ve been following the progress of powderDesk since the original prototype and I have to say, I’m quite impressed with the product and the team behind it. I love the ease of use and their staff really understands the complexities of ITSM.”